Thank You For Scheduling Your Drop off Appointment!
Frequently Asked Questions.
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Gather your old video/ audio tape, film, photos & slides. Call or contact us to discuss your project and get a quote.
If you are local, stop by our Manhattan studio 136 Madison Avenue, 6th Fl, NYC 10016 to droff your memories and consult with an expert.
You can also ship your memories to us nationally or arrange local home pickup by our team or trusted messengers.
Talk To An Expert & Get a Quote
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We digitize home videos, professional videotapes, movie film, audio, photos, negatives, slides, and discs to digital files supplied back on a USB Thumb Drive and/or cloud download.
Learn About Specific Formats We Digitize
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We digitize your legacy media to a digital format that can be enjoyed on your device. You will receive a branded White Glove Memory thumb drive in a case to store and watch your videos and a cloud link to download your videos directly to your device. You can share your files with friends and family or get multiple thumb drives upon request.
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Our turnaround time for standard jobs is 1-2 weeks. For larger jobs, turnaround might vary. Give us a call for a quote and turnaround time. Please inquire about our rush service.
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Our technicians will organize and digitize your items in date order by reading labels when legible. We will label your digital files as they appear on the original tape, which can always be changed once you review your videos.
You can also provide us a brakedown of any specific order, file names or batches you would like us to digitize and label your items.
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Once the job is complete, you will receive an invoice and payment link to pay online with a credit, debit card, or bank transfer. We will then send you a cloud link to your files and arrange a time for you to pick up your items and thumb drive.
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Based in Manhattan (NYC) and serving the tri-state area, we are available Monday-Friday for client drop-offs and consultations. We accept shipments from around the country and offer project pickup and delivery.
136 Madison Avenue, 6th Fl, NYC 10016
Talk To An Expert & Get a Quote
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We do not digitize or charge for blank tapes or if we come across any copyrighted material that we have not been given permission to duplicate.
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We work closely with each client to meet their specific requirements. Please contact an expert to get a quote and learn more. To help us provide detailed quotes, please share details on your specific formats and quantity estimate. If you are unsure, our team is here to help.
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Yes! After your memories are digitized, you will get the originals back with your new Thumb Drive.
For local clients, you can schedule a time to pick up your materials at our studio or arrange for them to be delivered to you (fees may apply). We are only responsible for holding your items for 2 weeks.
If you sent your memories to us, we will ship them back!
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At White Glove Memories, we take extra steps to preserve your memories with the highest quality:
Multiple Tape Decks: We test your tapes on various professional machines to find the best playback option for tracking and alignment.
TBC (Time Base Corrector): We use TBC technology to stabilize shaky or distorted footage and correct sync issues.
Tape Repairs: If your tape is broken or damaged, we carefully repair it before digitizing whenever possible.
Real-time Monitoring: Every transfer is viewed by our technicians to ensure quality and clarity throughout the process.
Our goal is to give your memories the care and attention they deserve—every time.
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White Glove Memories offers a higher level of care, quality, and service than mass-market digitizers:
All Work Done In-House: We never outsource. Your memories stay with our trained team of technicians in NYC from start to finish.
Personalized Service: Our dedicated team offers direct communication and will work closely with you throughout the entire process.
Detailed Quality Control: Every project is reviewed in real time by our technicians to ensure the highest quality possible and the security of materials.
We treat every project with the same care we would our own family memories.
How to Watch Your Memories
Conveniently download and enjoy your videos, films & photos on your phone, tablet, or computer.
White Glove Memory Thumb Drive
Digitally download from a Cloud Link