Terms of Service - White Glove Memories, LLC.

General

It is understood and agreed that the Company is not an insurer and that the payments made for its services are based solely on the value of such services. Customer materials (“Elements”) are received, processed, and stored solely at the Customer’s risk. The Company may assign or subcontract any portion of the work. In the event that the Customer Elements which are delivered to or deposited with the Company are lost, destroyed or damaged by the Company, its employees, subcontractors or agents, Company shall not be held responsible. Work is performed at your own risk.

Delivery and Liability

Delivery dates are approximate. In no event shall the Company be liable for lost profits, business losses, or consequential damages arising from defective, lost, or damaged materials or from delay in performance. Services and products are provided “as is,” and all express or implied warranties are excluded to the fullest extent permitted by law.

Intellectual Property

Customers are solely responsible for obtaining all permissions required to duplicate or transfer copyrighted or protected materials. By submitting an order, the Customer represents that duplication is lawful and agrees to indemnify and hold White Glove Memories LLC harmless from any claims, damages, or expenses arising from infringement or violation of third-party rights. The Company reserves the right to refuse any work believed to violate applicable laws.

There are other laws that might impact your desire to duplicate certain works without prior written permission such as trademark law, and the rights of privacy and publicity.

When you bring content to us to duplicate, you specifically guarantee and warrant to us that one or more of the following is true:
1. You are the sole owner of the copyright or otherwise have the legal right to duplicate the subject work.
2. You have a direct or implied license from the copyright owner, or its agent, to duplicate the subject work.

3. You have verified that the subject work is in the public domain.
4. Your making and use of a duplication of all or part of the work clearly falls into “fair use” as defined by the Copyright Act.

Privacy and Handling

White Glove Memories LLC does not publish, share, or use your media for any purpose without your consent. Employees may view content only as necessary to perform services. All media remains the exclusive property of the Customer.

Hosting and Digital File Storage

If you use our Digital Delivery Service, you will receive a private link for access. Anyone with the link may view the material. If hosted by a third-party vendor, that vendor may have access to your media. Digital files provided on USB, SSD, or similar devices are for delivery only and are not designed for permanent storage. These media may degrade or fail over time. The Company makes no warranty as to long-term integrity or readability. Customers are solely responsible for backing up files to multiple devices and secure cloud storage.

Shipping to Us

I acknowledge that I am solely responsible for the contents of my shipment and waive any and all claims against White Glove Memories LLC, including loss, damage, or delays involving my package.

White Glove Memories, LLC. 250 Park Avenue, Floor 7, New York, NY 10177