Privacy and Handling
White Glove Memories, LLC — New York
1. What This Policy Covers
This Privacy Policy applies to customer information, media content submitted for digitization, communications, email interactions, billing records, and information collected through our website. This policy does not apply to third-party platforms or services independently operated by vendors.
2. Confidentiality of Your Media
White Glove Memories treats all customer media with strict confidentiality. We do not publish, post, sell, share, or use your photos, video, film, or audio without your explicit written consent. Authorized employees and technicians may view content only when necessary to perform services, quality assurance, troubleshooting, or customer support. All original media and resulting digital files remain your property.
3. Personal Information We Collect
We collect information necessary to provide services and customer support including name, email, phone number, mailing address, project details, billing records, communications, and limited technical website data. We do not knowingly collect personal information from children under 13 without parental consent.
4. How We Use Personal Information
We use personal information to process and complete orders, communicate about services and delivery, provide digital access links, manage billing, improve operations, and comply with legal and accounting obligations. We do not sell or trade customer personal information.
5. Digital Delivery, Hosting & Third‑Party Providers
If you select digital delivery or hosted access, you may receive a private access link. Anyone with the link may be able to access content. Where third‑party hosting platforms are used, those providers may technically have access to hosted content consistent with their own privacy and security practices.
6. Billing, Payments & QuickBooks Online
White Glove Memories, LLC uses reputable third‑party service providers, including QuickBooks Online (Intuit Inc.), to create invoices, process payments, and maintain billing records. These providers may collect and process limited personal and billing information necessary to complete financial transactions. Such information is handled in accordance with the provider’s own privacy and security policies, which are independent of White Glove Memories. We do not store full credit card numbers or bank account data on our servers. For more information: https://www.intuit.com/privacy/
7. Data Security
We take commercially reasonable measures to safeguard your personal information, original materials, and digital files while in our care. However, no storage system or digital environment can be guaranteed 100% secure. We are not responsible for incidents outside our reasonable control including vendor breaches, equipment failures, or cyber events affecting third‑party platforms.
8. File Retention
Temporary working digital files may be retained for approximately 30 days after project completion for quality control or replacement delivery. After this period files may be permanently deleted unless a separate archival storage agreement exists. Customers are responsible for long‑term preservation and backup of their digital files.
9. Sharing of Information
We may share limited personal information only as reasonably necessary to fulfill services, including with payment processors, trusted vendors, IT and hosting providers, shipping carriers, and where legally required. We do not sell or commercially exploit customer personal information or media content.
10. Copyright & Legal Compliance
By submitting materials, you confirm that you own or have lawful rights to submit and digitize the content. We may refuse work believed to violate copyright, privacy rights, publicity rights, or applicable law.
11. Your Rights
You may request access, correction, or deletion of personal information where legally permitted. Requests may be submitted to our contact information below.
12. New York Compliance & Jurisdiction
This Privacy Policy is governed by the laws of the State of New York, with exclusive jurisdiction in New York County, New York.
13. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted with a revised effective date.