Shipping Guide

  1. Organize & Securely Pack Your Memories

Organize:

  • Collect and seperate your tapes, film & photos/slides

  • We organize your items by date (as they appear on the label.) You can include specific orders, file names, or batch details (optional)

Pack:

  • Choose a sturdy box and place larger items (e.g., VHS tapes) directly in the box

  • Use zip-lock or other bags for smaller items (smaller cassettes, film reels, photos)

  • Add bubble wrap, packing peanuts, or crumpled paper for protection

2. Ship To White Glove Memories

 

Safe Ship Location

#340 697 3rd Avenue, New York, NY 10017

Order Confirmation:

  • After receiving your order confirmation, include a copy in the box or a note with your contact information

  • Securely seal & tape (we recommend writing “Fragile” on the outside)

Ship UPS:

  • Receive a UPS shipping label from our team

  • Drop your box off at your local UPS to be sent to our Safe Ship Location - (White Glove Memories, #340 697 3rd Avenue, New York, NY 10017)

  • Email a picture of your UPS receipt to staff@whiteglovememories.com

3. Relax as We Digitize

Digitizing:

  • We will notify you once we receive your package and make any adjustments to the project estimate

  • Our team of experts will begin working on your project

Project Completion:

  • Standard-size projects (Small & Medium) are completed within 1-2 weeks, and you will receive an invoice payable online at the end

  • We send you a cloud link to access your files and ship back our original materials with your new Thumb Drive!